Step 1: Determine the Power Source

Start by identifying how your doorbell is powered:

• Battery Only – The doorbell runs on its built-in rechargeable battery.
• Hardwired – The doorbell is connected to your home’s existing doorbell wiring.

Check whether the LED indicator on the doorbell lights up when power is applied.

Step 2: Test the Camera Using a USB-C Cable

Use a USB-C cable and a wall adapter to test whether the camera powers on.

If the Doorbell Powers On with USB-C:

• The camera is functioning properly and may have simply needed a charge.
• If the doorbell is hardwired, the issue may be with the connection or power supply:
  • Make sure the wires are securely fastened to the terminal screws.
  • Confirm that the wiring is providing sufficient power. (You may need to use a multimeter to verify voltage.)

Step 3: If the Doorbell Does Not Power On

1. Try a different USB-C cable, power brick, and wall outlet to rule out a faulty accessory.
2. Ensure the USB-C cable is fully inserted into the port on the camera.

If the doorbell still does not power on or shows no LED activity, contact our support team for additional assistance.

Follow the steps below to help get your camera connected to your home network.

1. Check that your home network is online

Use another device connected to your Wi-Fi (such as a phone or tablet) to confirm that your home internet is working properly.

2. Check that the camera is powered on

Press the doorbell button and confirm that the camera powers on.
If it does not, see the section titled “Camera Will Not Power On.”

3. Confirm your Wi-Fi network type

• Ensure you are connecting to a 2.4 GHz network only. The doorbell camera does not support 5 GHz networks.
• If your router broadcasts both 2.4 GHz and 5 GHz signals, select the 2.4 GHz option.
• If you have a mesh network, it should automatically select the correct band.
• Avoid connecting through guest or public networks.

4. Check your Wi-Fi signal strength

Stand near the doorbell’s installation location and check the signal strength on your phone.

• If your phone shows only one or two bars, the signal may be too weak for setup.
• Move your router closer, or install a Wi-Fi range extender between the router and doorbell.

5. Verify your Wi-Fi credentials

If you’ve recently changed your Wi-Fi network name (SSID) or password, you’ll need to:

• Reset the doorbell camera.
• Update the network information in the Cove Connect app.

6. Restart your devices

Restart your router and then reopen the Cove Connect app.
After a few minutes, check if the camera connects successfully.

7. Remove and re-add the camera

If the camera still does not connect:

• Delete the camera from the app.
• Reset the camera.
• Attempt to pair the camera again.

If you continue experiencing connection issues after following these steps, contact Cove Support for further assistance.

1. Refresh the live view in the app.
2. Clean the camera lens to remove dust or smudges.
3. Power cycle the camera, turn it off and back on, then check that the status LED indicator lights up.
4. Check your Wi-Fi connection by testing another device to confirm your network is online and stable.

If your doorbell camera is not ringing on the device itself or on the wireless chime, follow the steps below to troubleshoot.

1. Check power

Confirm that the camera is powered on.

If there is no LED activity, see the section titled “Camera Will Not Power On.”

If you are looking for doorbell press notifications, see the section titled “Notifications Not Appearing.”

2. If the camera powers on but does not ring on the doorbell

Ensure the doorbell button is being fully pressed in. You should feel a slight resistance and hear a click when pressed.

If the button lights up but no sound occurs, press and hold the button for 3 seconds.

If it still does not ring, reset the camera and re-pair it in the Cove Connect app.

3. If the doorbell rings on the camera but not on the chime

Check that the chime is powered on.

Press the volume button on the side of the chime to confirm it’s active.

Each press will increase the volume by one level and play a short tone.

Continue pressing until you reach your desired loudness.

Confirm the chime is synced with the doorbell.

Press and hold the Volume and Chime buttons on the side of the camera simultaneously for 3 seconds until the chime’s white light starts flashing.

While the chime light is flashing, press the doorbell button on the camera.

This will initiate the sync between the doorbell and chime.

Ensure the doorbell and chime are within 25 feet of each other during setup.

4. If you are using a mechanical chime

This doorbell camera does not support traditional mechanical chimes.
It will only chime with the provided wireless digital chime.

1. In the app, go to Settings → Motion Detection and make sure it’s enabled.
2. Increase the motion sensitivity level and test again.
3. Adjust the camera angle toward areas with regular motion.
4. Restart the camera after updating settings.

1. Make sure notifications are enabled in the Cove Connect App.
2. Check your phone’s system settings to allow notifications from the app.
3. Disable Do Not Disturb or battery saver modes.
4. Log out and back into the app.

1. Check that microphone and speaker permissions are enabled in the app.
2. Ensure the app’s volume is turned up

The speaker’s default volume is loud but can be adjusted in Settings.

3. Test speaking from a quiet environment.
4. Restart both the app and camera.
5. Turn off the microphone after speaking to prevent playback feedback.

Video clips are currently saved locally on the MicroSD card if you have inserted one. To view clips now, you need to remove the MicroSD card and insert it into a computer.

Cloud storage and in-app playback will be available in a future update.

If you notice a whizzing or whirring noise coming from your doorbell camera, follow the steps below:

1. Check your camera’s firmware version.
   • This issue can occur if the camera is running a firmware version earlier than 1.0.8.
   • The sound is caused by the echo cancellation feature not disabling properly when two-way audio is not in use.
   • Update your camera to the latest firmware available through the Cove Connect app.
2. Restart the camera.
   • If the noise continues after updating, power the camera off and back on.
3. Contact Cove Support.
   • If the issue persists even after a firmware update and restart, reach out to our support for additional assistance.