Cove Knowledge Base

How to mount your Cove keypad on a wall

Published August 28th, 2026 by April Maderazo

What's included in the mounting kit Mounting plate Screw and wall anchor Adhesive strip (peel and stick) Keypad power cable You can choose to mount using the included screw or the adhesive strip — whichever works best for your wall. Before you start Put your system in shipping mode first This powers down the keypad while you mount it, so you don't

How to change your PIN code in the Cove Connect app

Published August 28th, 2026 by April Maderazo

Your PIN code must be exactly 4 digits long. Choose your phone type 🍎iPhone (iOS) Open the Cove Connect app. On the home screen, tap the gear icon (⚙️) in the top left corner. Tap Manage Access. Tap your keypad's name under Security Systems. Tap the user whose PIN code you want to change — this could be the primary or a secondary user. Tap the PIN C

How to remove a sensor in the Cove Connect app

Published August 28th, 2026 by April Maderazo

Removing a sensor will unregister it from your system permanently. Make sure you want to remove it before tapping OK on the confirmation. Choose your phone type Android Open the Cove Connect app. Tap the three lines (☰) in the top left corner, then tap Security. Find the sensor you want to remove. Tap the three dots (⋮) next to it. Tap Remove from t

How to arm and disarm your Cove security system

Published August 28th, 2026 by April Maderazo

Your three modes at a glance 🏠 Stay Someone's home 🚪 Away House is empty 🔓 Disarm Turn off the alarm Arming modes — how each one works 🏠Stay mode Use this when you're at home Stay mode arms your door and window sensors but leaves motion sensors off — so you can move freely around the house without triggering the alarm. Tap Stay on the keypad or ap

How alarm verification works in the Cove Connect app

Published August 28th, 2026 by April Maderazo

When your alarm triggers, you'll be notified two ways 📲 Text message Cove will automatically send you a text you can reply to — confirming or cancelling the alarm. 📱 Cove Connect app Two buttons will appear on your screen — tap the one that matches your situation. What to tap in the app 🚨Confirm Alarm — I need help Tap this if your alarm is real a

How to adjust your sensor settings in the Cove Connect app

Published August 27th, 2026 by April Maderazo

What you can adjust ✏️ Rename a sensor 🔔 App notifications 🎵 Door/window chime ⏭️ Bypass a sensor Find your phone type below and follow the steps to get started. Choose your phone type Android Open the Cove Connect app and tap the menu bar (☰) in the top left. Tap Security. This shows all of your equipment. You can sort by category if needed. Find t

Luna Puck User Management Through the Cove App

Published August 20th, 2026 by April Maderazo

Updating Your Contact Information Need to update your address, phone number, or other contact details? Just give our support team a call at 855-268-3669 — we're happy to help update it for you. Connect App for iOS Devices Creating an App User Want to give someone their own login to control the system from the app? You can create an app user throug

Navigating the Cove Connect app

Published August 28th, 2026 by April Maderazo

When you first log in, your home screen will look mostly blank — that's normal! You can customize it to show the things that matter most to you. Choose your phone type iPhone (iOS) Settings menu ⚙️ Gear icon — top left Tap the gear icon (⚙️) in the top left corner to open settings. Here's what you'll find: Manage Access - View and manage which users

Getting started with the Cove Connect app

Published August 28th, 2026 by April Maderazo

Step 1 — Download the app App Store (iPhone) Google Play (Android) Open the App Store (iPhone) or Google Play Store (Android) on your phone. Search for "Cove Connect" and locate the app. Tap Install (Android) or Get (iPhone) to download it to your phone. Once downloaded, open the Cove Connect app. When you first open the app, it may ask for a few pe

Smoke Detector Puck Troubleshooting

Published August 20th, 2026 by April Maderazo

Overview This guide provides step-by-step instructions to help you troubleshoot common smoke detector issues. It covers basic solutions for problems such as chirping, low-battery alerts, alarm activation, and connectivity issues. Follow the steps provided to help restore your smoke detector to normal operation. If the issue continues after completin

How to add a sensor or siren to your Cove system

Published August 27th, 2026 by April Maderazo

Before you start Make sure you have the following ready: ✅Your Cove Connect app open and logged in ✅Your new sensor or siren nearby ✅The QR code or 7-digit number on the back of the sensor ✅Your system powered on and connected Not sure which number to use? The 7-digit TXID is printed on a sticker on the back of your sensor. If you're adding a siren,

How to adjust the volume on your Cove keypad

Published August 28th, 2026 by April Maderazo

Two ways to adjust the volume 🔘Option 1 — Use the button on your keypad Press and release the volume button on the left side of the keypad. Each press increases the volume by one level and your keypad will announce the current level out loud. Volume scale — 1 to 10 1 — Quietest10 — Loudest Once you reach level 10, pressing

How to adjust the halo light brightness on your Cove keypad

Published August 27th, 2026 by April Maderazo

What is the halo light? The halo light is the soft ring of light on the back of your Cove security keypad. It glows gently around the device whether it's sitting on a table or mounted on the wall — giving your keypad a subtle, polished look. How does it work by default? By default, your halo light automatically adjusts to match the brightness of the

Additional keypad settings

Published September 2nd, 2026 by April Maderazo

What's covered in this article 🔄Resetting the keypad 🌐Changing the language 📦Shipping mode ⚠️Factory reset (support only) Keypad settings 🔄Reset the keypad - Use when your system isn't behaving as expected If your system isn't working as expected, a reset can help. Here's how to do it directly from the keypad: Make sure the system is disarmed. Pre

Doorbell Camera Troubleshooting

Published October 24th, 2025 by April Maderazo

This guide will help you resolve issues you may encounter with your Doorbell Camera. Use this guide to address the following problems: Camera Will Not Power On Step 1: Determine the Power Source Start by identifying how your doorbell is powered: Battery Only – The doorbell runs on its built-in rechargeable battery. Hardwired – The doorbell is connec

Panic SOS on the Keypad

Published August 20th, 2026 by April Maderazo

The SOS button on your keypad lets you quickly call for help in an emergency. Pressing and holding it triggers a panic alarm that alerts our monitoring station and can result in police dispatch. 🚨 How to Trigger the Panic Alarm Locate the SOS button at the top of your keypad. Press and hold it for about 3 seconds. Your keypad will display "Police Al

Cove Connect - FLX HUB 3.0

Published March 6th, 2026 by April Maderazo

Overview The Cove Connect FLX HUB 3.0 serves as the central control unit of your security system, connecting all sensors, cameras, and devices into one unified platform. Acting as the “brain” of the system, the hub manages communication between your equipment and the Cove Connect App, allowing you to monitor activity, receive alerts, and control yo