If your sensor isn’t triggering as expected, don’t worry — a few quick checks usually solve the issue. Follow these simple steps to get your system back on track:

Quick Troubleshooting Checklist

1. Test the Sensor
   Run a sensor test to confirm it's properly connected to your panel.

Tip: If the sensor hasn't been added (or "learned") into the panel yet, it won’t respond when opened or closed.

2. Move the Panel Closer
   Try placing your panel temporarily closer to the sensor to reduce signal issues.
3. Replace the Battery
   Swap out the battery with a fresh CR2032. A weak battery can cause unreliable performance.
4. Check Sensor Placement
   • Ensure the sensor is installed indoors — away from weather, moisture, or extreme temperatures.
   • Confirm the sensor and magnet are within 1 inch of each other when the door or window is closed
5. Check for Bypassing
   Make sure the sensor isn’t being automatically bypassed when arming the system.

You can review this in your panel’s history.

If you’ve gone through all the steps and the issue continues, our support team is ready to help anytime. Let’s keep your home secure!