Your billing status will always show whether:

• You’re all caught up.
• You have a balance due.
• You have a monitoring credit.

To make a payment:

1. Log into your Customer Portal.
2. If a balance is due, click “Make a Payment.”
   Or, if you're current and want to pay ahead, select “Make an Early Payment.”
3. Click “Confirm Payment.”

Payments will be charged to your primary payment method.
Need to change that first? Head to the Payment Methods section before confirming.

After you submit payment, you’ll see a confirmation message to let you know it was successful.

Want to see your past payments?

Just click “View Payment History” on the Billing page to get a detailed breakdown of previous charges and payment dates.

This section will show you when the next billing date is.

• Need to change when your payment is charged?
• Go to the Billing tab.
• Click “Change Payment Date.”
• Choose a new date that works best for you.

If the date has already passed this month, your new bill will include a prorated amount.
You’ll also see what your normal billing will look like moving forward.

• Once ready, click “Save New Date” to confirm.

This section shows the current payment method(s) on file. Including the type, last 4-digits, and expiration date. As well as an option to add a new payment method.

To Add a New Payment Method:

• Click “Add Payment Method.”
• Select the type (ACH, credit or debit card).
• Enter your details and click “Add Card.”

To Edit or Remove a Card:

• Click “Edit” next to the card you want to update or delete.
• You can either change the info or select “Remove from Account.”
• To switch your primary payment method, choose “Set as Primary.”

At least one active payment method must remain on your account at all times. We recommend adding an ACH account to avoid credit card processing fees.

What if it didn't show the payment going through successfully?

If you did not receive the indicator that payment didn’t pull, please stop and check your bank statement for any pending charges. Do not attempt to run it again until you have checked your bank statement. If the issue persists, please contact us.

What if the billing date doesn’t actually reflect when it pulls from my bank?

Some banks may show the charge as pending as of the date it attempts to pull but may not accurately reflect it successfully pulling on that date. It is possible to show up on your bank statement a day or so later.

If it is well beyond that window, please view your billing history. If there are any questions, please contact us.

How can I do a direct invoice?

At this time, we can only offer auto payments. We currently do not have the option for paper or email invoices.

Can I remove multiple cards online?

You can remove old payment methods, but the system does require that at least one card is on file at all times. 

How do I make a bulk payment or pay early?

In those cases, we ask you to please call us at 855-268-3669 or you can use the chat option as long as it's with the card on file. At this time, we do not offer that option online.