🔄Reset the keypad - Use when your system isn't behaving as expected

If your system isn't working as expected, a reset can help. Here's how to do it directly from the keypad:

1. Make sure the system is disarmed.
2. Press and hold the volume button for 3 seconds until the system says “Press the checkmark to proceed.”
3. Press the checkmark on the keypad.
4. Press 1.
5. Press the checkmark again to confirm the reset.

You may also see a Factory Reset option in the settings menu. Do not use this unless our support team directs you to — it will erase all your sensors, users, and PIN codes.

📦Shipping mode - Use when moving, returning, or exchanging your keypad

Shipping mode safely powers down the keypad without draining the battery or risking an alarm going off in transit. Use this before packing up your keypad for a move, return, or exchange.

1. Make sure the system is disarmed.
2. Press and hold the volume button for 3 seconds until the system says “Press the checkmark to proceed.”
3. Press the checkmark on the keypad.
4. Press 2 to enter shipping mode.
5. Press the checkmark to confirm.

Once shipping mode is active, unplug the keypad. It will power down completely after a few seconds. Plugging it back in will bring it back to normal operation.

🌐Change the keypad language - English, Spanish, and French supported

Your keypad supports three languages. Here's how to switch between them:

1. Make sure the system is disarmed.
2. Press and hold the volume button for 3 seconds until the system says “Press the checkmark to proceed.”
3. Press the checkmark on the keypad.
4. Press the number for your preferred language:

5. Press the checkmark to confirm. Your keypad will announce the system is disarmed in your chosen language.

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