1. Plug the camera into a working outlet using the provided USB-C power cable and adapter.
2. Check if the LED indicator lights up when powered.
3. Try a different USB-C cable and wall adapter if possible.
4. If no response, press and hold the reset button for 5 seconds, then retry.

1. Confirm your Wi-Fi password is entered correctly.
2. Keep the camera near your router during setup.
3. Restart your router and reopen the Cove Connect App.
4. Start reparing with the QR code in the app.

1. Open the Cove Connect App and test pan/tilt controls.
2. Make sure your internet connection is stable.
3. Restart the camera by unplugging and plugging it back in.
4. Adjust the movement speed in app settings (if available).

1. In the app, go to Settings → Lighting Settings and ensure the spotlight is enabled..
2. Make sure the camera is powered and not in privacy mode.
3. Restart the camera and try again.

1. In the app, go to Settings → Motion Detection and make sure it’s enabled.
2. Increase the motion sensitivity level and test again.
3. Adjust the camera angle toward areas with regular motion.
4. Restart the camera after updating settings.

1. Refresh the live view in the app.
2. Clean the camera lens to remove dust or smudges.
3. Unplug and Re-plug the camera. Check that the Status LED Indicator is showing on the camera.
4. Check that the Camera's Firmware has been updated in the camera's settings. If it shows there is an update available, please update the Camera's Firmware. 
5. Check your Wi-Fi connection by testing another device.

1. Make sure notifications are enabled in the Cove Connect App.
2. Check your phone’s system settings to allow notifications from the app.
3. Disable Do Not Disturb or battery saver modes.
4. Log out and back into the app.

1. Check that microphone and speaker permissions are enabled in the app.
2. Ensure the app’s volume is turned up

The speaker’s default volume is loud but can be adjusted in Settings.

3. Test speaking from a quiet environment.
4. Restart both the app and camera.
5. Turn off the microphone after speaking to prevent playback feedback.

1. Make sure the camera is in a cool, ventilated indoor area, away from heat sources.
2. If you hear loud grinding or clicking sound, unplug and restart the camera.
3. If overheating continues, stop using the camera and contact support.

• Check that your Camera is online and you can view the live feed
• Verify the Motion detection settings are enabled and you are getting clips
• Clips will store on the cloud for a period of 7 days or on a microSD card (if inserted into the camera. Those clips can only be accessed by removing the card from the camera and inserting into a computer.) If it is beyond that window of time, the clip is erased. 
• Clear the cache on the app or sign out, uninstall, re-install the app, and sign back in. 
• If you've tried the above troubleshooting and it will not resolve, please contact our support.