Doorbell Camera Pairing and Mounting
Written by Naomi Ramirez
Updated at January 16th, 2026
Table of Contents
This guide will help you pair your Doorbell Camera to the Cove Connect App, pair the Chime to the Doorbell, and place the doorbell securely on a door frame or wall.
Before You Begin Pairing
Make sure you have the following:
- A fully charged Doorbell camera (Allow up to 3 hours to fully charge)
- The included USB-C power cable and adapter
- Access to a 2.4 GHz network
- The Cove Connect App from the Apple App Store or Google Play Store.
- (Optional) A Micro SD card for local video storage
Video Guide
Coming Soon
Pairing the Camera to the App
Step 1: Charge the Camera and Power on the Camera
- Open up the right hand flap to expose the power button and USBC charging port. Insert a USB-C cable and plug in the camera to a power brick. Allow up to 3 hours to fully charge the camera.
- When first powered on, the camera’s ring light will illuminate.
- Wait for the camera to announce, “Welcome to your new camera.”
If the camera does not announce the welcome message, press and hold the doorbell ring button and the power button on the side of the camera simultaneously until it audibly says it’s resetting. Once reset, it will say “Welcome to your new camera.”
If the Camera doesn't power on or announce "Welcome to your new Camera":
- Confirm the USB-C cable and power adapter are securely connected and plugged into a working outlet when charging.
- The camera’s ring light should turn on when powered. If it doesn’t:
- Press and hold the power button for 5 seconds to turn it off or on.
- Reset the camera by press and hold the doorbell ring button and the power button on the side of the camera at the same time until it audibly says it’s resetting.
- If there’s still no light or sound, contact our support for power issues.
Step 2: Begin Pairing
- Open the Cove Connect App.
- Tap Cameras → Add Camera.
- Use your phone’s camera to scan the QR code located on the back of the camera.
- Then tap Wireless Config.
If the app does not find the QR code on the camera:
- Make sure your camera is in a bright enough area .
- Ensure your phone's camera permissions are enabled.
Step 4: Connect to Wi-Fi
- Enter your Wi-Fi credentials (SSID and password).
- Tap OK to confirm.
- The app will automatically generate a QR code on your phone. Hold the Outdoor Camera so it can scan the QR code displayed on your phone screen.
- Once the camera successfully scans it, you’ll hear the message: “Wi-Fi settings saved… connecting to the network.”
- Wait for the camera to connect to the network. This process can take up to a minute. The app will indicate when it pairs successfully and you can name your camera.
If the WiFi Network Connection Fails:
- Confirm that your Wi-Fi network is active and you’re connected to the correct 2.4 GHz band.
- Ensure the Wi-Fi password is entered correctly (case sensitive).
- Move the camera closer to your router during setup.
- If setup fails repeatedly, reset the camera and router, then retry pairing.
Step 6: Verify Camera View
- Once paired, you should see the live camera feed in the Cove Connect App.
- You can wave your hand in front of the camera to confirm motion detection and live feed functionality.
Your Doorbell is now successfully paired and ready to use!
If you are still encountering any trouble:
- Make sure your phone is connected to the same Wi-Fi network you’re enrolling the camera to.
- Try pairing with a different phone or tablet to rule out a device-specific issue.
- Check out this article for troubleshooting steps or contact our support team through chat or a phone call for additional assistance.
Pairing the Chime to the Doorbell
- Connect the plug adapter to the chime by aligning the plug adapters holes with the prongs and then once seated, twist the adapter clockwise until it locks into place.
- after plugging in the chime, Wait for a solid light to appear at the top right of the chime.
- Press and hold the volume up and chime buttons simultaneously for 3 seconds. The white light will start blinking
- While it is blinking, press the doorbell button on the doorbell. This will cause a sync to occur between the doorbell and chime.
If you are having trouble with getting the Chime to Pair
- Check that the chime is in pair mode and is within earshot of the chime to listen (we recommend no more than 25 feet and within line of sight).
- Unplug and re-plug the chime back in and try again.
- If the issue persists, please contact support.
Mounting your Camera
Because there are different methods to Mount your camera, this section is broken up depending on the method in which you plan to Mount and Power your camera. Select the Correct dropdown section for how you intend to Mount and Power your camera
Wood Frame - Battery Only Power
Step 1: Position the Backplate
Grab the backplate and hold it against the part of the door frame where you’d like to attach the camera.
Determine whether you’ll be using screws or adhesive to mount the backplate.
- If you’re using screws, proceed directly to Step 4.
- If you’re using adhesive, continue to Step 2.
Step 2: Prepare the Mounting Surface
Use sandpaper to remove any debris, rough spots, or chipping paint from the area of the frame where the backplate will be attached.
This ensures a smooth surface and stronger adhesion.
Step 3: Apply the Adhesive
Remove the protective film from the adhesive strip.
Align the holes on the adhesive strip with the holes on the backplate, then press the adhesive firmly onto the back of the backplate.
Note: The small plastic lip on the side of the backplate should cover the flap on the top half of the camera. When positioning the backplate, make sure this lip is on the left-hand side.
Once aligned correctly, press and hold the backplate against the frame for about 30 seconds to create a strong seal.
After this, skip Step 4 and continue to Step 5.
Step 4: Mount the Backplate with Screws
Align the backplate on the frame at your desired height.
Using the provided screws and a power drill, insert the two screws into the holes on the backplate to secure it firmly to the frame.
Step 5: Attach the Doorbell Camera
Align the bottom of the camera with the bottom of the backplate so the teeth on the backplate fit into the grooves on the back of the camera.
Press the top of the camera toward the backplate until you hear a click, indicating the camera is securely attached.
Step 6: Check the Installation
Gently tug on the camera to make sure it’s properly mounted.
If it feels loose, remove it and repeat the alignment and attachment steps until it’s securely in place.
Brick or Stucco - Battery Only
Important:
We do not recommend installing the backplate using 3M adhesive tape on brick or stucco surfaces. Due to their porous nature, these materials make adhesion unreliable and increase the likelihood of the backplate falling off.The instructions below are specifically written for installations that require drilling into brick or stucco.
Step 1: Position the Backplate
Hold the backplate against the area of the wall or frame where you want to mount the camera.
Using a marker, mark the location of the two screw holes, then remove the backplate.
Step 2: Drill the Mounting Holes
Using a 15/64" (6 mm) drill bit, drill holes into the brick or stucco where you made your marks.
Drill deep enough for the provided wall anchors to fit securely.
Insert the anchors into the holes, pressing them in until they sit snugly and flush with the surface.
Step 3: Secure the Backplate
Align the holes on the backplate with the anchors you just installed.
Using the provided screws and a power drill, drive the screws through the backplate holes and into the anchors to secure the backplate firmly to the wall.
Step 4: Attach the Doorbell Camera
Align the bottom of the camera with the bottom of the backplate, ensuring the teeth on the backplate fit into the grooves on the back of the camera.
Press the top of the camera toward the backplate until you hear a click, confirming that it’s securely attached.
Step 5: Verify Installation
Gently tug on the camera to make sure it’s firmly mounted.
If it feels loose, remove it and repeat the alignment and attachment steps until it locks securely in place.
Wood Frame - Existing Wiring
Important:
Before starting the installation, turn off the breaker connected to the doorbell circuit. This will safely power down the existing doorbell before removal.
Step 1: Remove the Existing Doorbell
Turn off the breaker that powers the current doorbell.
Once powered down, carefully remove the old doorbell from the wall or frame, exposing the existing wiring.
Step 2: Prepare the Mounting Area
Use sandpaper to smooth out any loose paint chips or rough areas on the wood frame where the new doorbell will be installed.
This ensures a clean, flat surface for mounting.
Step 3: Position the Backplate
Hold the backplate against the section of the frame where you’d like to install the new doorbell.
Decide whether you will be using adhesive or screws to mount the backplate.
- If using screws, skip to Step 5.
- If using adhesive, continue to Step 4.
Step 4: Mount Using Adhesive
- Prepare the Adhesive: Remove the protective film from the adhesive strip.
- Attach to Backplate: Align the holes on the adhesive with the holes on the backplate, then press the adhesive firmly onto the backplate.
- Feed the Wires: Make sure the existing wires are fed through the large center opening of the backplate before attaching it to the frame.
- Check Orientation: The plastic lip on the side of the backplate should cover the flap on the top half of the camera. When mounting, ensure the lip is on the left-hand side.
- Attach and Secure: Press and hold the backplate against the frame for about 30 seconds to form a strong bond.
Once secure, skip Step 5 and continue to Step 6.
Step 5: Mount Using Screws
- Align the backplate on the frame at your desired height.
- Ensure the existing wires are fed through the center opening of the backplate.
- Using the provided screws and a power drill, insert the screws through the holes in the backplate to secure it to the frame.
Using the Spacer
If the space between the wall and the backplate is insufficient or not flush, it can cause complications during installation. For this reason, we recommend using the included spacer.
How to Install the Spacer
- Position the spacer between the backplate and the wall.
- Feed the existing wiring through the spacer and then through the backplate.
- Align the holes on the backplate with the holes on the spacer, ensuring they are positioned where you intend to mount the doorbell.
- Use the extended screws provided with the spacer to secure the spacer and backplate to the wall.
Step 6: Connect the Wiring
- Attach the existing doorbell wires to the terminal screws on the back of the new camera.
- It does not matter which wire connects to which screw.
- Tighten each screw to secure the wires in place.
- If needed, use the provided wire attachments to tie and secure the existing wiring before feeding any excess wire back into the wall.
Step 7: Attach the Doorbell Camera
- Align the bottom of the camera with the bottom of the backplate, ensuring the teeth on the backplate fit into the grooves on the back of the camera.
- Press the top of the camera toward the backplate until you hear a click, indicating it is securely attached.
Step 8: Verify Installation
- Gently tug on the camera to confirm it is firmly mounted.
If it feels loose, remove it and reattach it until you hear a secure click. - Turn the breaker back on.
Press the doorbell button to ensure it rings properly and confirm that the camera is powered on.
Brick or Stucco - Existing Wiring
Important:
We do not recommend using 3M adhesive tape to install the backplate on brick or stucco surfaces.
Due to their porous texture, adhesion is unreliable and may cause the backplate to detach over time.The instructions below outline the proper method for drilling into brick or stucco for a secure installation.
Step 1: Turn Off Power and Remove the Existing Doorbell
Turn off the breaker that powers the current doorbell to safely cut off electricity to the circuit.
Once powered down, remove the existing doorbell from the wall to expose the wiring.
Step 2: Position the Backplate
Hold the backplate against the area of the wall where you want to mount the camera.
Make sure the two mounting holes are positioned so that the existing wiring falls between them.
Using a marker, mark the location of both screw holes, then remove the backplate.
Step 3: Drill the Mounting Holes
Using a 15/64" (6 mm) drill bit, carefully drill holes at the marked spots.
Drill deep enough for the provided anchors to fit snugly—but do not drill too deep, as this may damage the existing wiring located near the bottom hole.
Insert the anchors into the holes, pressing them in until they sit securely and flush with the surface.
Step 4: Mount the Backplate
Align the holes on the backplate with the anchors in the wall.
Using the provided screws and a power drill, secure the backplate firmly to the wall.
Using the Spacer
If the space between the wall and the backplate is insufficient or not flush, it can cause complications during installation. For this reason, we recommend using the included spacer.
How to Install the Spacer
- Position the spacer between the backplate and the wall.
- Feed the existing wiring through the spacer and then through the backplate.
- Align the holes on the backplate with the holes on the spacer, ensuring they are positioned where you intend to mount the doorbell.
- Use the extended screws provided with the spacer to secure the spacer and backplate to the wall.
Step 5: Connect the Wiring
Attach the existing doorbell wires to the terminal screws on the back of the camera.
- It does not matter which wire goes to which screw.
- Tighten the screws securely, then feed any excess wiring back into the wall.
If necessary, you can use the provided wire attachments to tie the existing wiring to the attachment before securing it to the doorbell.
Feed any remaining excess wire back into the wall once complete.
Step 6: Attach the Doorbell Camera
- Align the bottom of the camera with the bottom of the backplate, ensuring the teeth on the backplate fit into the grooves on the back of the camera.
- Press the top of the camera toward the backplate until you hear a click, confirming it’s securely attached.
Step 7: Verify Installation
- Gently tug on the camera to confirm it is firmly mounted.
If it feels loose, remove it and reattach it until you hear a secure click. - Turn the breaker back on.
Press the doorbell button to ensure it rings properly and confirm that the camera is powered on.