Hub Connection/Communication Failure
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Your Hub is built for reliability — it uses both internet (via Ethernet) and cellular connections to stay in contact with our monitoring center and to report alarms or system alerts.
If your internet goes down, no worries — your Hub will automatically switch over to the cellular network to keep your system connected and protected.
Experiencing a Communication Failure?
Here’s what to do if your System shows a communication error or loss of signal:
Step 1: Perform a Communications Test
To test your System's connection to our monitoring center:
- On the Touchpad, go to:
More > Settings - Enter your 4-digit master passcode
- Select Actions
- Tap Communication Test.
- click Confirm.
- Wait about a minute for the results.
- Once the issue is resolved, the communication test error will clear automatically.
- Check the App if you can Arm and Disarm the system.
Step 2: Still Having Issues?
If your signal doesn’t improve or stays low over a few days, reach out to our Support Team for further help